Frequently Asked Questions

Q: What is chalkpencil.com?

chalkpencil.com is an online store endeavoring to bring a variety of world-class stationery products for workstations, educational institutions and kids in Bangladesh.

Q: Are the Products Genuine?

Chalkpencil.com offers a guarantee of original and genuine products. We have ZERO tolerance for duplicates or fakes. Also, our accompanying warranty facilities also help our customers get the best.

Q: How to buy from chalkpencil.com?

Our website is designed to make your shopping experience simple, swift and secure. Follow some simple steps, as shown in the How to Place an Order segment of our page for a step-by-step guide on making a purchase.

Q: How do I Pay?

For your convenience we have various methods of payment options available like bKash, Online Banking, Debit/Credit Cards and lastly Cash on delivery or Card on Delivery.

Q: Can I return a product if I am not satisfied?

We have a 2 Day Easy Return policy for all our products which are sold online to ensure that our customers are completely satisfied with their purchase. If you are unhappy or unimpressed with your order, we allow returns within 2 Calendar Days, for your satisfaction. For more details, please visit our Returns and Exchange segment page.

Q: Is My Account Information Secure?

All your provided information as well as payment process is 100% safe and secure on our website. If you have any concern regarding our protection system, please visit our Privacy Policy to learn more about information security at charulota.com

Q: Are you licensed for legal operations online?

chalkpencil.com is a licensed, authorized and fully protected website which offers safe and secure transactions for our valued customers. Our business is licensed and regulated with the highest priority for the protection of your information and serving you at the most convenient.

Q: How to submit complaints, queries, or suggestions?

Our ultimate goal and top most priority is to provide the best customer satisfaction and thus we are always available for support or to receive any concerns relating to our products or services. You can also contact us by phone, email or our social media platforms as we provide 24/7 customer support. Visit our Contact Us page for more information about how to get in touch with us.

Q: What if I want to return or exchange the product after 2 days?

You have 2 calendar days from the day you received your purchase to call chalkpencil.com to initiate your return. Past this date, unfortunately, we do not accept returns, replacements or refunds.

Q: Are there any hidden costs or charges if I order from chalkpencil.com?

No. You only pay what you see in the invoice while conforming your order.
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