What is Chalkpencil.com?
We are an alternative child development platform that helps develop effective learning strategies for the little stars by revising the traditional educational system. We have unique learning toys, drawing & crafting tools, essential stationaries for kids. Also, ChalkPencil arranges different competitions, activities to engage kids more in learning.
How do I know about my order confirmation?
After placing an order and then checking out, you’ll get an SMS and an email of order confirmation in your registered email or mobile number.
How can I check my order status?
To check your order status, please click here
I forgot my password. How do I reset it?
Click on the ‘Forgot Password’ option available on the Log In page. An auto-generated link to set a new password will send to your registered email id.
Is my personal information editable?
Yes. You can edit your personal information in the My Account section by logging in.
Is it safe to use my Credit Card Online at Chalkpencil.com?
All your transactions online are protected & secured by SSL (Secure Socket Layer) technology from ‘Let’s Encrypt’. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.
Is there any other hidden charge like service/refund/delivery charge?
No, there’s no hidden price. You’ll get the final price during checkout. Our price is all-inclusive.
What is the packaging process?
We package our products with branded mailer poly bags, shopping bags, and cartoon boxes depending on different product dimensions. We also maintain proper safety while packaging our products.
Is it compulsory to register before placing an order?
It’s not compulsory. But if you are registered while placing an order, you will be privileged with special offers/discounts and bonus points.
What are the shipping charges?
We take only 60-taka delivery charge inside Dhaka and outside Dhaka only 120 taka. We often offer free delivery for our promotional campaigns only for inside Dhaka.
What happens if I am not available at the time of delivery?
In that case, we keep the order hold for up to 3 days against the recipient’s request or if the person is unavailable.
What is my Return Policy?
We have an easy and instant return policy. You have to check the product instantly while our delivery man is present at your door and if you find any defect in the product, you can return it immediately to the delivery guy.
What are the payment procedures?
We have several payment options offered for your best accessibility. So, you can pay using any online payment. You are always welcome for Cash on Delivery.
How do I claim and track my Club Points?
For Club Point Details, please click here.