Return & Exchange Policy

chalkpencil.com aims at maintaining their quality and professionalism in their service. If, for a few specified reasons expatiated below, a customer wishes to return a product after purchase, then we offer a provision to return the purchased product in good condition according to the product categories.

Exchange Policy

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the seller. If the same item is not available from the seller, a refund will be issued.

Categorized Product Return Policies

We shall deduct a 5% service charge from your purchasing amount and refund you the remaining amount within the soonest possible period.

Stationary Products: We require 3 working days to execute our return and refund/replacement process.

Kids Items: We require 3 working days to execute our return and refund/replacement process.

Accessories: We require 5 working days to execute our return and refund/replacement process.

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